Washington Post: Trump claims credit for fixing Social Security as it barrels to insolvency

Many of the president’s claims were misleading and ignored months of turmoil at the embattled agency.

President Donald Trump marked the 90th anniversary of Social Security on Thursday with an Oval Office signing of a proclamation that the safety net was “more resilient than ever before,” thanks to him. He claimed improvements to the program’s customer service. He also misleadingly declared that he had checked off his campaign promise to eliminate taxes on benefits for seniors.

But Social Security is barreling toward insolvency faster than before because of Trump’s tax bill and immigration policies, according to experts. The agency has faced tumult since the U.S. DOGE Service came in with a grand scheme to root out fraud and overhaul the program, causing disruptions and frustrations within the agency.

And despite the repetition of “no tax on Social Security” from Trump and his allies, the law ultimately signed by the president did not eliminate taxes on seniors’ benefits.

The Oval Office event — largely ceremonial — offered the president a chance to repeat his commitments to older Americans on the anniversary of President Franklin D. Roosevelt signing the Social Security Act into law. Trump was joined by Commissioner Frank Bisignano, who has led the agency since May.

“I made a sacred pledge to our seniors that I would always protect Social Security, and under this administration we’re keeping that promise and strengthening Social Security for generations to come,” Trump said.

However, Republicans have not yet provided a solution to put off Social Security’s impending shortfalls.

Natalie Ihrman, a Social Security spokeswoman, said the agency is “committed to working with Congress and other stakeholders to strengthen these vital SSA programs and continue to provide secure retirement and support in times of disability for millions of Americans.”

The trust fund will be insolvent by 2033, the program’s trustees said in June, if Congress doesn’t act. And after the passage of Trump’s One Big Beautiful Bill, the chief actuary said the law could hasten Social Security’s insolvency date.

In addition, experts have warned that Trump’s efforts to deport undocumented immigrants — who pay into the system but are barred from receiving benefits — will further deplete the program.

Penn Wharton’s budget model has projected that if the government deports 10 percent of undocumented immigrants annually over the next 10 years, Social Security will lose $133 billion in funds over that period of time.

In his comments Thursday, Trump repeated a baseless claim that immigrants were getting benefits and asserted that nearly 275,000 immigrants were removed from the agency’s rolls. The agency did not provide information about the president’s claims that immigrants were getting benefits, but it said, “SSA updated the Social Security records of about 275,000 individuals no longer holding legal status, ensuring people ineligible to receive benefits are not improperly paid.”

Most federal public benefits — such as Social Security — are available only to U.S. citizens and certain categories of legal immigrants.

Trump also praised himself for keeping a campaign promise to eliminate taxes on Social Security.

“I signed One Big Beautiful Bill and allowed no tax on Social Security for our great seniors,” Trump said.

But the law didn’t create an exemption on taxes on Social Security benefits. It added a temporary $6,000 deduction for seniors who earn as much as $75,000 a year, or $12,000 for joint filers earning as much as $150,000.

Ihrman of SSA said the law “provides historic tax relief to America’s seniors.”

The White House Council of Economic Advisers estimates that 88 percent of older adults will not pay taxes on their benefits because of the bill, up from 64 percent under previous law.

Howard Gleckman, senior fellow at the nonpartisan Tax Policy Center, said the council’s estimate relies on the assumption seniors would use their standard deduction to reduce their tax liability on Social Security benefits rather than their total income. The policy center has estimated that about half of recipients will pay at least some income taxes on their benefits.

“What he’s saying is just wrong,” Gleckman said of Trump’s claim.

Trump and Bisignano also touted achievements in customer service, specifically claiming recent reductions in wait times for the 1-800 phone line and at field offices as well as the elimination of scheduled maintenance times for the website.

Bisignano came into the agency in May after the cost-cutting U.S. DOGE Service implemented changes that led to customers complaining of dropped calls, the website repeatedly crashing and thousands of workers leaving the agency.

One of Bisignano’s early efforts to address the overwhelmed phone line was to move field office workers to answer calls.

Advocates have said it is harder to tell what customer service is like since the agency has taken down many of its public-facing performance metrics.

To trumpet the phone performance, the agency has said it reduced the “average speed to answer,” which does not count the time callers wait for a call back, even though the agency rolled out the callback feature last year.

The agency also said it cut wait times at field offices, a statistic repeated by Trump on Thursday.

That is misleading, according Jessica LaPointe, president of Council 220 of the American Federation of Government Employees. After the agency rolled out a new system of assigning appointments to people walking into field offices in December, the time people wait in the lobby of field offices went down because they were no longer getting their issues handled when they showed up.

“Now you wait 20 minutes in the lobby to get to the window and then you’re given an appointment and you are waiting then months to get your business finished, from start to finish,” LaPointe said.

https://www.washingtonpost.com/politics/2025/08/14/trump-social-security-90th-annniversary

Also here:

https://www.msn.com/en-us/news/politics/ar-AA1Ky5eX

Related article:

https://www.msn.com/en-us/money/news/social-security-predicted-to-run-out-of-money-sooner-due-to-trump-bill/ar-AA1K6mMw

MSNBC: How DOGE’s reckless cuts created chaos at the Social Security Administration

Staff reassignments are not going to fix the growing problems at the agency.

The Trump administration’s colossal cuts to the Social Security Administration in the name of “efficiency” are sowing chaos and dysfunction throughout the agency. Even attempts to fix these new problems are akin to rearranging deck chairs on a sinking ship because they fail to address the core problem: staff shortages.

The Washington Post reports the SSA is “temporarily reassigning about 1,000 customer service representatives from field offices to work on the swamped toll-free phone line, increasing the number of agents by 25 percent.” And when the Post reports the phone line is “swamped,” what that means in practice is that people are complaining about dropped calls and previously reported wait times of up to five hours.

But there’s one little oversight: There is no one in place to do the work that the reassigned representatives had to leave behind. According to the Post, “Jessica LaPointe, president of Council 220 of the American Federation of Government Employees (AFGE), said the move will slow responses to the complex cases that the field office employees handle and be only a temporary bandage for the phone problems.”

“The 1-800 number — they do offer a critical role at the agency, but it’s triage, whereas customer service representatives actually clear work for the agency,” LaPointe told the Post. “So it’s just going to create a vicious cycle of work not getting cleared, people calling for status on work that’s sitting because the claims specialists now are going to have to pick up the slack of the customer service representatives that are redeployed to the tele-service centers.”

So how did the SSA end up so shorthanded that it has to rob Peter to pay Paul? Before the second Trump administration, SSA had a staff of roughly 57,000. According to the Center on Budget and Policy Priorities, the Trump administration’s DOGE operation enacted “the largest staffing cut in SSA’s history,” which involved “indiscriminately pushing out 7,000 workers to hit an arbitrary staffing reduction target.” The Trump administration has also ousted dozens of officials with expertise in running SSA’s benefits and information technology systems.

On top of the problems noted above, reassigning workers adds further inefficiency because they have to do on-the-job training and lean on more experienced co-workers to get them up to speed. And field offices themselves were already beleaguered, dealing with the effects of other reassignments within SSA. “Field office staff are struggling to resolve the most difficult cases, due to disproportionate losses and reassignments in SSA’s regional offices, which provide daily support to their colleagues in the field by answering complex policy questions and troubleshooting system problems,” the CBPP reports.

Trump’s “efficiency” efforts now have a single staff member serving 1,480 beneficiaries, according to AFGE. That’s three times the number of clients that one staffer served in 1967.

On top of all this, the SSA’s new phone system, implemented in May, seems to have problems of its own. Jen Burdick, a Social Security expert and a divisional supervising attorney with Community Legal Services, told The Philadelphia Inquirer that the system’s new artificial intelligence could be exacerbating the problem.

“We spend a lot of time calling Social Security offices on people’s behalf — sometimes 15 times a day,” Burdick told the Inquirer. “We’re on hold for hours, then get AI bots spewing random information you never asked for before hanging up.”

“It really hurts our clients who are in trouble, trying to navigate this difficult system. It’s very upsetting for people,” she added.

Staff shortages seem to result occasionally in callers being rerouted to offices in other parts of the country, the Inquirer report adds, and thus the responding staffer is not always able to answer specific questions.

Trump is turning one of the country’s most important lifelines for the elderly and the disabled into a mess — all for foreseeable reasons. Indiscriminate mass cuts don’t represent a serious bid at generating efficiency in administering a public benefit. The only thing these cuts do with any efficiency is rip a major hole in the American safety net.

The future doesn’t look so good, either. Trump’s recently passed “One Big Beautiful Bill Act” is only going to make things worse, since changes in the tax code will accelerate Social Security and Medicare’s insolvency. MAGA’s policy vision is all about divestment from the common good — and America’s collective future.

https://www.msnbc.com/opinion/msnbc-opinion/social-security-administration-phone-benefits-wait-doge-trump-rcna218252